• Analysis & specification – You analyze business logic, processes, and IT requirements and turn them into clear, detailed specifications for our platform and SaaS products.
• User stories – You translate processes and features into well-defined user stories.
• Integration & implementation – You help integrate and implement business processes and IT requirements in customer projects.
• Quality assurance – You create test concepts and support quality assurance.
• 2nd level support – You contribute your expertise to 2nd level support.
• Agile & classic delivery – You work in projects organized along both agile and classic methods.
  
  

Sales of Rail-Flow platform solutions in Europe:

• Generate and qualify leads through cold and warm acquisition, which we obtain from marketing campaigns, trade show visits, and similar activities.
• Prepare, conduct, and follow up on customer meetings remotely and on-site, with and without product demonstrations for all management levels of our potential customers.
• Create proposals, negotiate, and finalize customer contracts.
• Identify and close cross-selling opportunities between the solutions of our platform for the same customer.
• Account management of your own customers after the implementation phase.

Sales management, product, and partner development:

• Target new customers and generate a sales pipeline.
• Identify opportunities for further development of existing products to increase product benefits and revenue, and develop corresponding concepts together with internal contacts (Product Owners).
• Create partnerships with suitable partners to expand the marketing or use of Rail-Flow solutions.

Sales of Rail-Flow platform solutions in Europe:

• Generate and qualify leads through cold and warm acquisition, which we obtain from marketing campaigns, trade show visits, and similar activities.
• Prepare, conduct, and follow up on customer meetings remotely and on-site, with and without product demonstrations for all management levels of our potential customers.
• Create proposals, negotiate, and finalize customer contracts.
• Identify and close cross-selling opportunities between the solutions of our platform for the same customer.
• Account management of your own customers after the implementation phase.

Sales management, product, and partner development:

• Target new customers and generate a sales pipeline.
• Identify opportunities for further development of existing products to increase product benefits and revenue, and develop corresponding concepts together with internal contacts (Product Owners).
• Create partnerships with suitable partners to expand the marketing or use of Rail-Flow solutions.

Sales of Rail-Flow platform solutions in Europe:

• Generate and qualify leads through cold and warm acquisition, which we obtain from marketing campaigns, trade show visits, and similar activities especially in Poland.
• Prepare, conduct, and follow up on customer meetings remotely and on-site, with and without product demonstrations for all management levels of our potential customers.
• Create proposals, negotiate, and finalize customer contracts.
• Identify and close cross-selling opportunities between the solutions of our platform for the same customer.
• Account management of your own customers after the implementation phase.

Sales management, product, and partner development:

• Target new customers and generate a sales pipeline.
• Identify opportunities for further development of existing products to increase product benefits and revenue, and develop corresponding concepts together with internal contacts (Product Owners).
• Create partnerships with suitable partners to expand the marketing or use of Rail-Flow solutions.

• Campaigns with Impact – You help plan and execute marketing campaigns that boost our brand awareness and generate new leads.
• Creative Content – You help create marketing materials, from brochures and presentations to social media content.
• Market Insights – You analyze trends and competitors to identify new business opportunities.
• Bringing Events to Life – You support the organization and execution of our sales events and trade shows.
• Reliable Data – You maintain our customer data in the CRM system and ensure dependable data quality.
• Numbers That Speak – You create reports and analyses that help us measure the impact of our marketing activities.
• Beyond the Silos – You collaborate across departments to ensure a consistent brand message.
• Ideas That Count – You actively contribute in team meetings and help develop our sales and marketing strategies.

• Management of implementation projects – You oversee, coordinate, and steer multiple customer-specific projects within the Rail-Flow Transport Management Platform.
• Planning and rollout management – You create and maintain project and rollout plans and coordinate role assignments with management
• Project management standards – You ensure projects run in line with Rail-Flow standards, including setup and maintenance in Jira, Confluence, SharePoint, and Atlas – while making smart use of AI-enhanced functions such as auto-generated reports and intelligent linking of Confluence content.
• Requirements and change management – You manage requirements, bugs, and change requests together with the Implementation Manager, always keeping contractual agreements in mind.
• Client and project communication – You organize and moderate client status meetings, steering committees, and release meetings.
• Risk management – You identify project risks early, implement mitigation measures, and bring critical issues to the right stakeholders when needed.
• Invoice management – You ensure invoices for project services are accurate and issued on time, in coordination with our finance team.

• Management of implementation projects
  You oversee, coordinate, and supervise multiple customer-specific projects within the Rail-Flow Transport Management Platform.
• Planning and rollout management
  You create and maintain project and rollout plans and coordinate role assignments with management.
• Project management standards
  You ensure project execution in line with Rail-Flow standards, including setup and maintenance in Jira, Confluence, SharePoint, and Atlas – while also applying AI-enhanced functions (e.g., auto-generated reports, smart linking of Confluence content).
• Requirements and change management
  You manage requirements, bugs, and change requests in collaboration with the Implementation Manager, while considering contractual agreements.
• Client and project communication
  You organize and moderate client status meetings, steering committees, and release meetings.
• Risk management
  You identify project risks, implement mitigation measures, and bring critical issues to the attention of the relevant stakeholders when necessary.
• Invoice management
  You ensure correct and timely invoices for project services via our finance team.

• Kanban rollout & system development – You design, implement, and optimize Kanban systems at team and portfolio level, define WIP limits and service-level agreements, and build both physical and digital Kanban boards (e.g. Jira, Azure DevOps, Miro).
• Coaching & enablement – You coach teams and leaders in Kanban methods and agile principles, plan and facilitate workshops, retrospectives, and Kaizen events, and build internal know-how through training and train-the-trainer programs.
• Process optimization & metrics – You analyze flow metrics (cycle time, lead time, throughput, CFD) for data-driven decisions, identify bottlenecks and waste in the workflow, and derive concrete measures from them.
• Reporting & escalation – You report transparently and escalate risks and blockers to the relevant stakeholders in good time.
• Transformation & change – You actively contribute to the company-wide agile transformation, work closely with Scrum Masters, Product Owners, and the Agile Center of Excellence, and foster a culture of continuous improvement (Kaizen) at every level.

For large and strategic customers, you take a deeper, more individualized approach—engaging regularly at senior level, conducting on-site and remote reviews, and ensuring that Rail-Flow’s solutions evolve in line with customer expectations and business needs. 

Key Responsibilities 

• Continuously monitor and analyze product usage across all SaaS customers to assess adoption levels and realized customer value against defined expectations and benchmarks.
• Systematically identify deviations from expected usage or value realization and prioritize customers requiring proactive engagement.
• Proactively approach customers with usage or value gaps, offering guidance, enablement, and targeted support to increase adoption and realized benefits.
• Design and deliver targeted enablement measures, such as trainings, refresh sessions, and best-practice workshops, to improve customer usage maturity.
• Take strategic ownership of key enterprise customers, including regular in-depth reviews and quarterly on-site or remote engagements to assess satisfaction, value delivery, and future needs.
• Act as the central feedback interface between customers and Product/Engineering, translating insights,improvement ideas, and gaps into structured input for the product roadmap.
• Own customer health and renewal readiness, actively tracking contract timelines,identifying churn risks early, and driving mitigation measures in close collaboration with internal teams.
• Work closely with Sales, Product, Engineering, and Support to ensure aligned customer outcomes, stable operations, and scalable customer success processes.
• Ensure transparency and consistency through HubSpot CRM, maintaining customer context, usage insights,identified risks, actions taken, renewal outlooks, and success reporting.

• 3+ years of experience in B2B SaaS Customer Success or Account Management, ideally with enterprise customers.