As Sales Operations Lead (m/f/x), you are the operational and commercial backbone of the Sales organization at Rail-Flow. You ensure that all sales activities, deal stages, and contractual processes run efficiently, consistently, and in line with defined standards. 

Your role enables the Head of Sales and the Sales team to focus on customer-facing activities by owning processes, CRM quality, contract management, renewals, pricing for follow-up periods, and commercial governance. You do not conduct active sales outreach but play a central role in coordinating deals, customer meetings, and commercial execution. 

Key Responsibilities 

• Own and continuously optimize sales processes and standards across all deal stages, ensuring a smooth, transparent, and scalable sales flow.
• Act as thecentral operational partnerfor the Head of Sales and Sales Managers, ensuring clarity on pipeline status, priorities, risks, and target achievement.
• Own HubSpot CRM governance, including deal stages, documentation standards, activity tracking, forecasting, data quality monitoring, and initiation of corrective measures where needed.
• Monitor pipeline health and performance, identify bottlenecks or deviations, and proactively steer corrective actions to keep deals on track.
• Coordinate and organize customer meetings for the Sales team, including scheduling, preparation, documentation, and structured follow-ups.
• Prepare,maintain, and standardize sales and commercial materials, such as presentations, proposals, and offers, ensuring consistency and quality.
• Own the contract management database for all closed deals, ensuring complete, accurate, and up-to-date contract records.
• Proactively initiate contract renewals, including timeline tracking, stakeholder coordination, and preparation of renewal discussions.
• Define and maintain the pricing strategy for follow-up periods in close alignment with Head of Sales and Finance.
• Take ownership of Rail-Flow’s Terms & Conditions (T&Cs), ensuring correct usage, versioning, and alignment with commercial and legal requirements.
• Drive sales controlling and reporting, providing regular insights on pipeline, conversion rates, deal velocity, renewals, and goal achievement.
• Act as a cross-functional interface between Sales, Customer Success, Finance, Legal, Marketing, and Product to ensure clean handovers and aligned commercial processes.

• Support sales enablement, including playbooks, templates, best practices, and onboarding ofnew salesteam members.